Frequently Asked Questions

Standard UK delivery takes 3–5 business days (£3.99). Express delivery takes 1–2 business days (£6.99). Standard delivery is FREE on orders over £50.

Orders are processed within 1–2 business days. You'll receive a dispatch confirmation email with tracking information once your order is on its way.

Yes! Standard UK delivery is FREE on all orders over £50. For orders under £50, standard delivery is £3.99.

Yes, we ship to select international destinations. Delivery costs and times are calculated at checkout. European orders typically take 5–10 business days; Rest of World 7–14 business days.

Please note that international orders may be subject to customs duties and import taxes, which are the customer's responsibility.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number. You can use this on the carrier's website to follow your delivery in real time.

If you haven't received your dispatch email within 2 business days of ordering, please check your spam folder or contact us at info@gardenhomespace.com.

We begin processing orders quickly, but if you need to make a change or cancellation, please contact us at info@gardenhomespace.com as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

We offer a 30-day returns policy from the date of delivery. Items must be returned in their original, unused condition with all tags attached and original packaging.

To initiate a return, contact us at info@gardenhomespace.com with your order number and reason for return. We'll respond within 24 hours with instructions.

For full details, please visit our Return & Refund Policy page.

Once we receive and inspect your return, we'll notify you by email within 2 business days. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return shipping costs are the customer's responsibility, unless the item is faulty, damaged, or incorrect. In those cases, we will cover the return cost and arrange collection or provide a prepaid label.

We're sorry to hear that! Please email us at info@gardenhomespace.com within 48 hours of receiving your order, including your order number and clear photos of the fault or damage. We'll arrange a replacement or full refund as quickly as possible.

Absolutely. Every product in our range is made from 100% vegan materials — no leather, no suede, no animal-derived materials of any kind. We're committed to cruelty-free fashion that doesn't compromise on quality or style.

Vegan leather is easy to care for and highly durable. Here are our care tips:

• Clean with a slightly damp soft cloth — no solvents or harsh cleaners
• Avoid prolonged contact with oily substances, alcohol, or perfumes
• For light-coloured styles, avoid rubbing against materials that may transfer colour
• Do not overload your bag; if it's difficult to close, remove some items
• Store in a cool, dry place away from direct sunlight

Our vegan leather is water-resistant, which is a bonus over traditional leather that can develop mould when wet.

We do our best to represent colours accurately, but colours may appear slightly different depending on your screen's calibration, brightness, and settings. If you have any questions about a specific colour, don't hesitate to contact us before ordering.

Yes — all product images on our website are photographs of the actual items we sell. We aim for complete accuracy in every image. If you receive a product that significantly differs from what was shown, please contact us immediately and we'll make it right.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay, plus any other options shown at checkout. All transactions are processed securely.

Yes, completely. Our website uses SSL/TLS encryption (HTTPS) and all payments are processed through PCI DSS-certified payment providers. We never store your card details.

All prices are displayed in British Pounds Sterling (GBP). Any applicable taxes are shown clearly at checkout before you complete your purchase.

Garden Home Space is operated by M COLLECTIVE LTD (Company No. 17231398), a company registered in England and Wales, based in London at 23A Capworth Street, London, E10 5DD.

We're passionate about making premium vegan accessories accessible to UK customers who care about quality and ethics in equal measure.

📧 info@gardenhomespace.com
📞 +44 7789 410869
📍 23A Capworth Street, London, E10 5DD

We aim to respond to all enquiries within 24 hours on business days (Monday–Friday).